The number of surveys returned this year (47) is once again down on previous years (65 in 2017, 55 in 2018 and 55 in 2019) Overall, satisfaction with the service received by service users remains very high (as in previous years), with 96% of respondents being either very satisfied (87%) or fairly satisfied (9%).

This was reflected in the overall grading given by service users, with 68% giving the highest (excellent) grade, 17% very good and 6% good. Only 1 person rated the office as weak.

Service users appear to be very appreciative of both the office staff and the care attendants, with a number of respondents writing complimentary comments. In fact there were no significant critical or negative comments on this occasion.

Some of the comments from service users:

“I find all the carers extremely kind, considerate & very helpful.”

“The Management Team is very helpful & I am very pleased with the service.I feel at ease talking to Carol “

“We could not have managed without the help & support of the Crossroads carers coming in. “

“Makes me feel independent. “