The 2018 annual survey of service users was carried out in May. Once again our clients have shown us how much they value our service with an overall satisfaction rate of over 95% of those who returned completed questionnaires. All points raised by service users, their families and carers have been given careful consideration and acted upon by the manager and staff where appropriate. We are very appreciative of the time and effort service users put in to complete the questionnaire.  The results are valued by us as they can draw to our attention points which could otherwise be overlooked.


The full report is available as a PDF.

Crossroads Staff Survey 2019

The annual staff survey once again produced a slightly disappointing return of only 20 completed questionnaires (about 33% of those sent out). However, those which were returned indicate a high degree of job satisfaction, and also satisfaction with Crossroads as an employer. Care staff felt valued within their work and were confident that any concerns raised with management staff were taken seriously and where appropriate dealt with swiftly.

There were a number of highly complimentary comments about the office staff, indicating how much the care staff appreciate all their hard work and dedication in keeping Crossroads running smoothly.

A number of suggestions were made about possible areas for improvement. Broadly speaking the commonest topics covered were: the CM2000 system(!), staffing and timetabling issues, staff meetings, zero hours contracts, uniforms/protective wear, maintenance of training and standards, and remuneration issues. These will all be considered and discussed by the Board.

Thank you to everyone who took the time to complete and return their survey forms.

Service User Survey 2019

The number of surveys returned this year was exactly the same as last year (55), which itself was down on 2017’s total of 65. Overall satisfaction with the service remains high, with 97% of respondents being either very satisfied (75%) or fairly satisfied (22%). (Last years figures were 98%, 82% and 16% respectively.)

Comments were once again overwhelmingly positive, with only a handful of negative comments, mainly concerned with communication with the office, in particular service users not being kept informed by the office of changes to care attendants, timing of visits or care packages. There were also suggestions that increased training might be beneficial for care attendants looking after service users with dementia and autism.

Service Users Survey – 2019 (PDF)

Crossroads Staff Survey 2017

The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%

Several very appreciative comments were made about the office staff and how approachable and helpful they were.

Crossroads Staff Survey 2017

The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%

Several very appreciative comments were made about the office staff and how approachable and helpful they were.