I am well into my 3rd year with Crossroads. Prior to working with Crossroads I was employed at a visitor centre in the area which closed. Having worked in the caring profession in my very early years and not quite ready for retirement, a very good friend recommended Crossroads who were recruiting at the time.
Feeling a bit apprehensive I entered the Crossroads office and was soon put at ease with a very warm welcome. It was such a good feeling that being of a mature age I was still considered employable!
office were very quick and efficient in organising the necessary
documents and training required.
absolutely thoroughly enjoying the challenge of the job, there are
highs and lows and lots more laughter than tears I’m pleased to say.
All very rewarding. A slight downside would be the fight against the
clock a lot of the time.
the office personnel are very approachable and are a solid life-line
giving re-assurance and knowing that help is only a phone call away,
especially out of hours.
I have met lovely service users and colleagues. Endeavouring to do my best at each and every visit, I hope I am a good ambassador in representing the service that Crossroads provides.
I first started with Crossroads in 2014 (October). I knew very
little about what was involved in being a care attendant.
I came from a hospitality background which I had done for 15 years.
Moving to Crossroads was a complete career change for me, so I
thought. I was extremely nervous when I first started but my mind
was soon put at ease by the staff in the office. All my training was
organised and paid for which gave me the tools I needed to carry out
my role as a care attendant.
I soon realised that some of the skills I had picked up in the
hospitality trade were going to be key. The biggest I found was the
ability to communicate on all levels. Gaining the trust and respect
of the service users for me was crucial, also communicating with the
office was important. Once I had mastered that I found my job got
easier and the nerves began to disappear.
Now nearly five years on I can truly say I have enjoyed every minute
of my time with Crossroads and have no desire to move on.
Crossroads is a very good company to work for. All training is
provided, the pay is great and the people are even better, right down
to the other staff, office, service users and their families.
Growing up I never imagined I would end up as a carer. My Granny was
a nurse and my Mum. Listening to their stories daily made me realise
the importance of helping people and what impact it can have.
After leaving school I went into admin work which I enjoyed but
something was missing. I decided to have a career change. I worked
with a couple of care companies before I came to Crossroads.
The difference in the management and daily running of the office is
second to none. The support I have received since starting has been
amazing, they make you feel like you matter as a member of staff.
Training that has been provided is amazing and very regular. I
finally can say I love my job especially because every day is a
different challenge and knowing that you can make such a difference
to someone’s day is so rewarding.
I am one of the new additions to the Crossroads Care team. I started
with Crossroads a couple of months ago after moving in with my
boyfriend within the local area.
I used to work in a restaurant when I lived down in Dumfries.
Working with Crossroads has taught me a lot of valuable things,
particularly ensuring the safety of others, always having to think
things through in a linear pattern to ensure the best outcome of
results are delivered. Patience is a key factor to what I have
adjusted to since starting as a young carer, it means ensuring you
are taking your time when supporting a vulnerable adult. Learning
how to behave and act in an appropriate manner as a carer for someone
else. Learning to maintain great values and respect when working
with someone else, your role is to help look after another individual
as well as delivering great care you also have to respect that person
and their dignity.
I’ve learned that a job role like this is second nature to me, I love
working with other people, I love the feeling that when you finish
for the night you have helped impact on someone’s day positively and
it’s always great working alongside a supportive team. The Manager
and the office team are always available to talk to whenever you need
help or a problem sorted. They are all very approachable and are
understanding that it is hard sometimes to get everything right.
With the correct training that they ensure you receive and being able
to communicate well with them I think makes for a better work place
and has really helped me as someone who came from a background with
no experience in care to build up the confidence, the positive work
attitude and the understanding I have today.
Getting employed by Crossroads has been so far the best road for me
to take as my journey continues as a young adult looking for a place
I came to Crossroads after working at Burrowhead holiday village, I
was looking for a fresh start. I have now worked with Crossroads for
two years and I was made more than welcome by the office staff and
care attendants that I work with. I started with a few hours in
Newton Stewart and have now worked my way up to my rota.
The service users are all nice and make you feel very welcome in
their homes, you build up a bond with them and they learn to trust
I have had full training for everything (first aid, meds etc). The
staff in the office are all nice and are all there to help with any
problems. We have staff meetings for any problems.
We are all one big happy family.