Crossroads Staff Survey 2019

The annual staff survey once again produced a slightly disappointing return of only 20 completed questionnaires (about 33% of those sent out). However, those which were returned indicate a high degree of job satisfaction, and also satisfaction with Crossroads as an employer. Care staff felt valued within their work and were confident that any concerns raised with management staff were taken seriously and where appropriate dealt with swiftly.

There were a number of highly complimentary comments about the office staff, indicating how much the care staff appreciate all their hard work and dedication in keeping Crossroads running smoothly.

A number of suggestions were made about possible areas for improvement. Broadly speaking the commonest topics covered were: the CM2000 system(!), staffing and timetabling issues, staff meetings, zero hours contracts, uniforms/protective wear, maintenance of training and standards, and remuneration issues. These will all be considered and discussed by the Board.

Thank you to everyone who took the time to complete and return their survey forms.