Crossroads Staff Survey 2019

The annual staff survey once again produced a slightly disappointing return of only 20 completed questionnaires (about 33% of those sent out). However, those which were returned indicate a high degree of job satisfaction, and also satisfaction with Crossroads as an employer. Care staff felt valued within their work and were confident that any concerns raised with management staff were taken seriously and where appropriate dealt with swiftly.

There were a number of highly complimentary comments about the office staff, indicating how much the care staff appreciate all their hard work and dedication in keeping Crossroads running smoothly.

A number of suggestions were made about possible areas for improvement. Broadly speaking the commonest topics covered were: the CM2000 system(!), staffing and timetabling issues, staff meetings, zero hours contracts, uniforms/protective wear, maintenance of training and standards, and remuneration issues. These will all be considered and discussed by the Board.

Thank you to everyone who took the time to complete and return their survey forms.

Service User Survey 2019

The number of surveys returned this year was exactly the same as last year (55), which itself was down on 2017’s total of 65. Overall satisfaction with the service remains high, with 97% of respondents being either very satisfied (75%) or fairly satisfied (22%). (Last years figures were 98%, 82% and 16% respectively.)

Comments were once again overwhelmingly positive, with only a handful of negative comments, mainly concerned with communication with the office, in particular service users not being kept informed by the office of changes to care attendants, timing of visits or care packages. There were also suggestions that increased training might be beneficial for care attendants looking after service users with dementia and autism.

Service Users Survey – 2019 (PDF)

We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .

Compliments register January 2019 to April 2019.

“thank you Crossroads very much for the great service”

“valuable support”

“Crossroads has changed my life for the better.”

“Crossroads is a wonderful service and it is my lifeline.”

“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”

“Staff are courteous and caring”