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Crossroads (Newton Stewart and Machars) Care Attendant Scheme

The Herbert Protocol is an information gathering tool to assist the police to find a person living with dementia who has been reported missing as quickly as possible.


Police Scotland have been working in partnership with Scottish Care and Alzheimer Scotland to increase awareness and promote use of the Herbert Protocol and are encouraging people to find out more and pass the information on to anyone that it may be helpful for.


The Herbert Protocol is a nationally recognised scheme supported and endorsed by Police Scotland.  The initiative was first developed by Norfolk Police. It is named after George Herbert, a war veteran of the Normandy landings, who lived with dementia. George Herbert died whilst ‘missing’, trying to find his childhood home.
This can be used for anyone who has a dementia diagnosis and may be at risk of going missing. People living with dementia often have loss of short term memory but can easily recall memories from decades earlier. Sometimes those who are reported missing are attempting to make their way to a place of previous significance to them. 

https://www.scotland.police.uk/what-s-happening/missing-persons/the-herbert-protocol/

  • The Duty of Candour act came into effect on 1stApril 2018. The overall purpose of this is to ensure organisations are open, honest and supportive if there is an unexpected or unintended incident resulting in death or harm, as defined in the Act.
  • Part of the reporting procedure is to openly state how many incidents the duty of candour procedure has applied to each year.
  • We are pleased to report that for the years 2018 to March 2022 Crossroads had no such incidents.

You can read the regulations in full at : www.legislation.gov.uk/ssi/2018/57/made/data.pdf

We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .

Compliments register January 2019 to April 2019.

“thank you Crossroads very much for the great service”

“valuable support”

“Crossroads has changed my life for the better.”

“Crossroads is a wonderful service and it is my lifeline.”

“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”

“Staff are courteous and caring”