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Crossroads (Newton Stewart and Machars) Care Attendant Scheme

Care Inspectorate 2018

Susan from the Care Inspectorate visited us in November and looked at two areas of our service: Quality of Care and Support and Quality of Staffing. We were awarded grade 5 (very good) for both areas. There were no requirements or recommendations. Grade 6 is awarded only when something new and sector leading is evidenced so we have done extremely well.

During the inspection, Susan received excellent feedback from the service users, relatives and staff. People were very complimentary of the service and staff team. Some of the comments made were:

  • “I am grateful for the service I get; I live alone and enjoy the visits”.
  • “Thoroughly satisfied with everything and the staff”
  • “Always do their utmost to fulfil any request, go over and above the call of duty”.
  • “They are all good; I don’t find anything wrong with them”.
  • “I am very satisfied with the service”.
  • “Excellent service, staff work amazingly and are very kind and friendly”.
  • “Service provided promotes social inclusion and reduces isolation”.
  • “We would not be able to cope without them”.

Congratulations to all the staff.

Mrs Brenda Brookes and Mrs Jeannie Gordon have resigned from the Board due to family commitments.   The board have accepted the resignations with regret and wishes to thank them for their hard work and contributions over the years.

The Board welcomes Ms Myra Watson as our new treasurer.

Service users, carers and Board members attended a coffee afternoon in St Ninian’s Tearoom, Isle of Whithorn on Thursday 17 May.  This proved to be an excellent and popular venue with beautiful views over the harbour.

Everyone enjoyed the chance to chat -and the delicious scones!

Many thanks to Wendy for organising the Bingo games and providing prizes!

Carol Black & Wendy McCreadie
Carol Black & Wendy McCreadie

Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.

This inspection looked at two aspects of our work. Again this was a very successful inspection.

There were no requirements or recommendations for change made

  • Quality of Care. 
    We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
  • Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.

After almost 3 decades of dedicated service to Crossroads, our popular, long-serving manager Anne Gorman has taken a well earned retirement.

On August 3rd 2017, a large gathering of friends, colleagues, service users and carers packed Wigtown Town Hall to show their appreciation for all that she has done for Crossroads and the local community over that time.

However it’s not a complete farewell to Anne as she has agreed to join our board of directors, and hopefully she will continue her long association with Crossroads for many years to come.