Susan from the Care Inspectorate visited us in November and looked at two areas of our service: Quality of Care and Support and Quality of Staffing. We were awarded grade 5 (very good) for both areas. There were no requirements or recommendations. Grade 6 is awarded only when something new and sector leading is evidenced so we have done extremely well.
the inspection, Susan received excellent
feedback from the service users, relatives and
staff. People were very complimentary of the service and staff
team. Some of the comments made were:
am grateful for the service I get; I live alone and enjoy the
satisfied with everything and the staff”
do their utmost to fulfil any request, go over and above the call of
are all good; I don’t find anything wrong with them”.
am very satisfied with the service”.
service, staff work amazingly and are very kind and friendly”.
provided promotes social inclusion and reduces isolation”.
Mrs Brenda Brookes and Mrs Jeannie Gordon have resigned from the Board due to family commitments. The board have accepted the resignations with regret and wishes to thank them for their hard work and contributions over the years.
The Board welcomes Ms Myra Watson as our new treasurer.
Service users, carers and Board members attended a coffee afternoon
in St Ninian’s Tearoom, Isle of Whithorn on Thursday 17 May. This
proved to be an excellent and popular venue with beautiful views over
Everyone enjoyed the chance to chat -and the delicious scones!
Many thanks to Wendy for organising the Bingo games and providing prizes!
Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.
This inspection looked at two aspects of our work. Again this was a very successful inspection.
There were no requirements or recommendations for change made
Quality of Care. We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.
After almost 3 decades of dedicated service to Crossroads, our
popular, long-serving manager Anne Gorman has taken a well earned
August 3rd 2017, a large gathering of friends, colleagues, service
users and carers packed Wigtown Town Hall to show their appreciation
for all that she has done for Crossroads and the local community over
However it’s not a complete farewell to Anne as she has agreed to
join our board of directors, and hopefully she will continue her long
association with Crossroads for many years to come.