Service user Survey 2024
Number of service users =60
Number of returned questionnaires = 39
Overall all grading
Excellent =21
Very Good =15
Adequate =1
Weak =1
One service user answered this question with the comment
“insulting to grade hardworking Ladies”
14 questionnaires were returned. All were very positive about working for Crossroads.
Some of the many comments included were:
“Office staff are great, always make you feel supported”
” They are always there to help and listen”
“Very satisfied with my job”
“Service users are all appreciative”
At Crossroads we greatly value our staff and due to Covid we have been unable to hold our usual staff events.
However thanks to Inspiring Scotland we were offered the opportunity to put together a project and request funding in 2023. Staff were asked their thoughts and Massage sessions and a Craft club where they could learn new skills, or bring their own project from home to work on were the most popular.
The bid was successful and we were able to purchase and distribute vouchers for all staff for Massage and Reflexology.
We ran a ten week Saturday club.
Some of the items made are shown in the below.
We received very positive feedback from staff on how relaxing the massage/reflexology sessions were, and those that came to the club have asked us to run something similar again.
We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .
Compliments register January 2019 to April 2019.
“thank you Crossroads very much for the great service”
“valuable support”
“Crossroads has changed my life for the better.”
“Crossroads is a wonderful service and it is my lifeline.”
“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”
“Staff are courteous and caring”
After almost 3 decades of dedicated service to Crossroads, our popular, long-serving manager Anne Gorman has taken a well earned retirement.
On August 3rd 2017, a large gathering of friends, colleagues, service users and carers packed Wigtown Town Hall to show their appreciation for all that she has done for Crossroads and the local community over that time.
However it’s not a complete farewell to Anne as she has agreed to join our board of directors, and hopefully she will continue her long association with Crossroads for many years to come.