Service User Survey 2019

The number of surveys returned this year was exactly the same as last year (55), which itself was down on 2017’s total of 65. Overall satisfaction with the service remains high, with 97% of respondents being either very satisfied (75%) or fairly satisfied (22%). (Last years figures were 98%, 82% and 16% respectively.)

Comments were once again overwhelmingly positive, with only a handful of negative comments, mainly concerned with communication with the office, in particular service users not being kept informed by the office of changes to care attendants, timing of visits or care packages. There were also suggestions that increased training might be beneficial for care attendants looking after service users with dementia and autism.

Service Users Survey – 2019 (PDF)

Dr Meg Hopkins M.B.E.

After many years of service Meg has decided it is time to resign as chairperson of Crossroads, however we are delighted to welcome Meg as a regular board member. On behalf of the entire board past and present we express the organisations profound gratitude to Meg for her leadership, inspiration hard work and for the great times we have had working together.

Meg, you are a truly remarkable lady who since 1985 has dedicated a major part of your life to leading, developing, promoting and sustaining crossroads. You have lead us through many changes at all levels during these years from development of contracts with the council, care inspectorate, dealing with head office, tendering and triple SC. You have travelled many miles to attend meetings in the region and further afield where your capable personality made sure that crossroads interests were always to the fore. You always put crossroads first and nothing was ever too much bother when something or someone required attention. Over and above your regular board duties you were always willing to help in any area such as CroQuas, Policy checking, and subgroups where your contribution has been invaluable.

With a grateful heart, I on behalf of us all say thank you Meg for being an inspirational colleague and friend.

Jennifer Brodie

Coffee Afternoon September 2019

This, our last coffee afternoon of 2019,was held on 19 September at the Autumn Club premises in Kirkcowan. A good attended by service users, friends, family, support workers and Board members made this a very successful event. The delicious food provided by the board members was much appreciated. Thank you.

Unfortunately due to a mix up in dates the school children were unable to attend. We hope that we will be able to invite them to a coffee afternoon next year.

The first Coffee Afternoon of 2019 was held in the Creebridge hotel, Newton Stewart, on May 16th. The weather was kind and there was a very good turnout of Service Users and Careers. We were able to show the DVD “Bonnie Galloway” produced by Wigtownshire U3A. This was much enjoyed and we all joined in, happily pointing out places we knew. Thanks to Myra and to the Creebridge staff, for organizing the event and making it so successful.

We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .

Compliments register January 2019 to April 2019.

“thank you Crossroads very much for the great service”

“valuable support”

“Crossroads has changed my life for the better.”

“Crossroads is a wonderful service and it is my lifeline.”

“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”

“Staff are courteous and caring”