The first Coffee Afternoon of 2019 was held in the Creebridge hotel, Newton Stewart, on May 16th. The weather was kind and there was a very good turnout of Service Users and Careers. We were able to show the DVD “Bonnie Galloway” produced by Wigtownshire U3A. This was much enjoyed and we all joined in, happily pointing out places we knew. Thanks to Myra and to the Creebridge staff, for organizing the event and making it so successful.
We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .
Compliments register January 2019 to April 2019.
“thank you Crossroads very much for the great service”
“Crossroads has changed my life for the better.”
“Crossroads is a wonderful service and it is my lifeline.”
“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”
“Staff are courteous and caring”
The last coffee afternoon of 2018 was held in Wigtown on 19th Sept. The weather was dreadful. Only 3 service users attended and saw the DVD from U3A which they enjoyed and would like to see again at the next meeting in the Spring of 2019 when hopefully the weather will be better and more people will be able to attend.
Crossroads Staff Survey 2017
The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%
Several very appreciative comments were made about the office staff and how approachable and helpful they were.
Care Inspectorate 2018
Susan from the Care Inspectorate visited us in November and looked at two areas of our service: Quality of Care and Support and Quality of Staffing. We were awarded grade 5 (very good) for both areas. There were no requirements or recommendations. Grade 6 is awarded only when something new and sector leading is evidenced so we have done extremely well.
During the inspection, Susan received excellent feedback from the service users, relatives and staff. People were very complimentary of the service and staff team. Some of the comments made were:
- “I am grateful for the service I get; I live alone and enjoy the visits”.
- “Thoroughly satisfied with everything and the staff”
- “Always do their utmost to fulfil any request, go over and above the call of duty”.
- “They are all good; I don’t find anything wrong with them”.
- “I am very satisfied with the service”.
- “Excellent service, staff work amazingly and are very kind and friendly”.
- “Service provided promotes social inclusion and reduces isolation”.
- “We would not be able to cope without them”.
Congratulations to all the staff.