Crossroads Staff Survey 2017

The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%

Several very appreciative comments were made about the office staff and how approachable and helpful they were.

Carol Black & Wendy McCreadie
Carol Black & Wendy McCreadie

Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.

This inspection looked at two aspects of our work. Again this was a very successful inspection.

There were no requirements or recommendations for change made

  • Quality of Care. 
    We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
  • Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.