Service User Survey 2019

The number of surveys returned this year was exactly the same as last year (55), which itself was down on 2017’s total of 65. Overall satisfaction with the service remains high, with 97% of respondents being either very satisfied (75%) or fairly satisfied (22%). (Last years figures were 98%, 82% and 16% respectively.)

Comments were once again overwhelmingly positive, with only a handful of negative comments, mainly concerned with communication with the office, in particular service users not being kept informed by the office of changes to care attendants, timing of visits or care packages. There were also suggestions that increased training might be beneficial for care attendants looking after service users with dementia and autism.

Service Users Survey – 2019 (PDF)

Crossroads Staff Survey 2017

The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%

Several very appreciative comments were made about the office staff and how approachable and helpful they were.

Carol Black & Wendy McCreadie
Carol Black & Wendy McCreadie

Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.

This inspection looked at two aspects of our work. Again this was a very successful inspection.

There were no requirements or recommendations for change made

  • Quality of Care. 
    We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
  • Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.