Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.
This inspection looked at two aspects of our work. Again this was a very successful inspection.
There were no requirements or recommendations for change made
Quality of Care. We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.
very enjoyable coffee afternoon, attended by service
users, carers and Board members was held on Thursday
12 October at “The View” in Port William. This proved to be
an excellent venue. The staff were very helpful and friendly – and
the scones, fresh and delicious!
Congratulations to Becky Dalrymple, our Admin Assistant on her organisation of the event and her involvement with service users on the day.
Service User Survey 2016
The 2016 annual survey of service users was carried out in May. As
in previous years, we were pleased to discover how highly our service
users value the service, with an overall satisfaction rate of over 95%
of those who returned completed questionnaires. All points raised by
service users, their families and carers have been given careful
consideration and acted upon by the manager and staff where
appropriate, and once again, we appreciate the time and effort service
users put in to complete the questionnaires and hope that they find
the exercise worthwhile. We certainly do, as it can highlight points
which could otherwise be overlooked. The full report is available as a PDF here.