The 2018 annual survey of service users was carried out in May. Once again our clients have shown us how much they value our service with an overall satisfaction rate of over 95% of those who returned completed questionnaires. All points raised by service users, their families and carers have been given careful consideration and acted upon by the manager and staff where appropriate. We are very appreciative of the time and effort service users put in to complete the questionnaire. The results are valued by us as they can draw to our attention points which could otherwise be overlooked.
Crossroads Staff Survey 2017
The 2017 annual survey of staff was carried out in August. Although it was disappointing that the response rate was only 33% we were pleased that overall job satisfaction remained high at above 88%
Several very appreciative comments were made about the office staff and how approachable and helpful they were.
Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.
This inspection looked at two aspects of our work. Again this was a very successful inspection.
There were no requirements or recommendations for change made
- Quality of Care.
We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers. - Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.
Coffee Afternoons
A very enjoyable coffee afternoon, attended by service users, carers and Board members was held on Thursday 12 October at “The View” in Port William. This proved to be an excellent venue. The staff were very helpful and friendly – and the scones, fresh and delicious!
Congratulations to Becky Dalrymple, our Admin Assistant on her organisation of the event and her involvement with service users on the day.
Service User Survey 2016
The 2016 annual survey of service users was carried out in May. As
in previous years, we were pleased to discover how highly our service
users value the service, with an overall satisfaction rate of over 95%
of those who returned completed questionnaires. All points raised by
service users, their families and carers have been given careful
consideration and acted upon by the manager and staff where
appropriate, and once again, we appreciate the time and effort service
users put in to complete the questionnaires and hope that they find
the exercise worthwhile. We certainly do, as it can highlight points
which could otherwise be overlooked.
The full report is available as a PDF here.