Care Inspectorate 2017

Colin McCracken of the Care Inspectorate visited us on Saturday 17 March.

This inspection looked at two aspects of our work. Again this was a very successful inspection.

There were no requirements or recommendations for change made

Quality of Care.
We retained our top grade of 6 for Quality of Care thanks to the hard work and dedication of our carers.
Management and Leadership We received a 5 for Management and Leadership, the same grade as two years ago despite a large period of change in management over that time. Our new management team of Carol Black and Wendy McCreadie (photo) are to be congratulated.

“When it comes to the carers that come into our flat we cannot praise them highly enough. If we knew what our carers were like we would have got Crossroads years ago.”

“The care has been superb - could not have wanted for better."

“Thank goodness for a service like Crossroads. Thank you Crossroads and carers for all your prompt and pleasant service.”

“The girls that come into our flat cannot be improved upon. They are so kind and compassionate."

I find the ladies coming in is good for my morale. Getting 2 showers weekly is really helpful as I could not do it myself"

“The excellent support is allowing us to stay in our own home for as long as possible.”