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Crossroads (Newton Stewart and Machars) Care Attendant Scheme

At Crossroads we greatly value our staff and due to Covid we have been unable to hold our usual staff events.

However thanks to Inspiring Scotland we were offered the opportunity to put together a project and request funding in 2023.  Staff were asked their thoughts and Massage sessions and a Craft club where they could learn new skills, or bring their own project from home to work on were the most popular.

The bid was successful and we were able to purchase and distribute vouchers for all staff for Massage and Reflexology.

We ran a ten week Saturday club. 

Some of the items made are shown in the below. 

We received very positive feedback from staff on how relaxing the massage/reflexology sessions were, and those that came to the club have asked us to run something similar again.

The Herbert Protocol is an information gathering tool to assist the police to find a person living with dementia who has been reported missing as quickly as possible.

Police Scotland have been working in partnership with Scottish Care and Alzheimer Scotland to increase awareness and promote use of the Herbert Protocol and are encouraging people to find out more and pass the information on to anyone that it may be helpful for.

The Herbert Protocol is a nationally recognised scheme supported and endorsed by Police Scotland.  The initiative was first developed by Norfolk Police. It is named after George Herbert, a war veteran of the Normandy landings, who lived with dementia. George Herbert died whilst ‘missing’, trying to find his childhood home.
This can be used for anyone who has a dementia diagnosis and may be at risk of going missing. People living with dementia often have loss of short term memory but can easily recall memories from decades earlier. Sometimes those who are reported missing are attempting to make their way to a place of previous significance to them.

  • The Duty of Candour act came into effect on 1stApril 2018. The overall purpose of this is to ensure organisations are open, honest and supportive if there is an unexpected or unintended incident resulting in death or harm, as defined in the Act.
  • Part of the reporting procedure is to openly state how many incidents the duty of candour procedure has applied to each year.
  • We are pleased to report that for the years 2018 to March 2022 Crossroads had no such incidents.

You can read the regulations in full at :


I am well into my 3rd year with Crossroads. Prior to working with Crossroads I was employed at a visitor centre in the area which closed. Having worked in the caring profession in my very early years and not quite ready for retirement, a very good friend recommended Crossroads who were recruiting at the time.

Feeling a bit apprehensive I entered the Crossroads office and was soon put at ease with a very warm welcome. It was such a good feeling that being of a mature age I was still considered employable!

The office were very quick and efficient in organising the necessary documents and training required.

I am absolutely thoroughly enjoying the challenge of the job, there are highs and lows and lots more laughter than tears I’m pleased to say. All very rewarding. A slight downside would be the fight against the clock a lot of the time.

All the office personnel are very approachable and are a solid life-line giving re-assurance and knowing that help is only a phone call away, especially out of hours.

I have met lovely service users and colleagues. Endeavouring to do my best at each and every visit, I hope I am a good ambassador in representing the service that Crossroads provides.


I first started with Crossroads in 2014 (October). I knew very little about what was involved in being a care attendant.

I came from a hospitality background which I had done for 15 years. Moving to Crossroads was a complete career change for me, so I thought. I was extremely nervous when I first started but my mind was soon put at ease by the staff in the office. All my training was organised and paid for which gave me the tools I needed to carry out my role as a care attendant.

I soon realised that some of the skills I had picked up in the hospitality trade were going to be key. The biggest I found was the ability to communicate on all levels. Gaining the trust and respect of the service users for me was crucial, also communicating with the office was important. Once I had mastered that I found my job got easier and the nerves began to disappear.

Now nearly five years on I can truly say I have enjoyed every minute of my time with Crossroads and have no desire to move on.

Crossroads is a very good company to work for. All training is provided, the pay is great and the people are even better, right down to the other staff, office, service users and their families.


Growing up I never imagined I would end up as a carer. My Granny was a nurse and my Mum. Listening to their stories daily made me realise the importance of helping people and what impact it can have.

After leaving school I went into admin work which I enjoyed but something was missing. I decided to have a career change. I worked with a couple of care companies before I came to Crossroads.

The difference in the management and daily running of the office is second to none. The support I have received since starting has been amazing, they make you feel like you matter as a member of staff. Training that has been provided is amazing and very regular. I finally can say I love my job especially because every day is a different challenge and knowing that you can make such a difference to someone’s day is so rewarding.

I am one of the new additions to the Crossroads Care team. I started with Crossroads a couple of months ago after moving in with my boyfriend within the local area.


I used to work in a restaurant when I lived down in Dumfries.

Working with Crossroads has taught me a lot of valuable things, particularly ensuring the safety of others, always having to think things through in a linear pattern to ensure the best outcome of results are delivered. Patience is a key factor to what I have adjusted to since starting as a young carer, it means ensuring you are taking your time when supporting a vulnerable adult. Learning how to behave and act in an appropriate manner as a carer for someone else. Learning to maintain great values and respect when working with someone else, your role is to help look after another individual as well as delivering great care you also have to respect that person and their dignity.

I’ve learned that a job role like this is second nature to me, I love working with other people, I love the feeling that when you finish for the night you have helped impact on someone’s day positively and it’s always great working alongside a supportive team. The Manager and the office team are always available to talk to whenever you need help or a problem sorted. They are all very approachable and are understanding that it is hard sometimes to get everything right. With the correct training that they ensure you receive and being able to communicate well with them I think makes for a better work place and has really helped me as someone who came from a background with no experience in care to build up the confidence, the positive work attitude and the understanding I have today.

Getting employed by Crossroads has been so far the best road for me to take as my journey continues as a young adult looking for a place within society.


I came to Crossroads after working at Burrowhead holiday village, I was looking for a fresh start. I have now worked with Crossroads for two years and I was made more than welcome by the office staff and care attendants that I work with. I started with a few hours in Newton Stewart and have now worked my way up to my rota.

The service users are all nice and make you feel very welcome in their homes, you build up a bond with them and they learn to trust you.

I have had full training for everything (first aid, meds etc). The staff in the office are all nice and are all there to help with any problems. We have staff meetings for any problems.

We are all one big happy family.

We are always happy to hear from our service users and their families and record any suggestions, complaints and compliments .

Compliments register January 2019 to April 2019.

“thank you Crossroads very much for the great service”

“valuable support”

“Crossroads has changed my life for the better.”

“Crossroads is a wonderful service and it is my lifeline.”

“Cannot praise the staff highly enough for everything they do, they go over and above what they could have imagined from carers.”

“Staff are courteous and caring”